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Help Desk

DKRZ help desk is the primary contact for all questions regarding DKRZ systems and services.
Trouble logging in? You might have to verify your account at

We offer:

  • First level support for all questions and problems in usage of DKRZ systems
    • login and account
    • HLRE project administration
    • general Linux/UNIX problems
  • Extended second level support
    • Individual personal advice on the use of our systems
    • Help with porting your applications to our systems
    • Conceptual guidance on parallelization and optimization strategies for your code, specifically with respect to our HPC systems.
  • Support and joint projects with regard to the visualization of your data

Contact / Requests

You can contact our user support at:

via phone number

+49 40 / 460094 275

or personally at DKRZ room number 218/219, preferably during the following hours:

  • Monday through Thursday: 10:00-11:30 and 13:30-16:00
  • Friday: 10:00-11:30 and 13:30-15:00

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